Your members' expiry dates are based on the plans that they have selected, and on their previous membership history.
In general, when a member signs up, their expiry date is based on the terms that you have selected for their plan:
A new member, who is joining your organization for the first time, will have an expiry date that is purely based on the terms of the plan that they select.
The expiry date a for renewing member takes into account the membership expiry date set for their new plan; the member's most recent membership term; and the date that the membership is renewed on.
- Membership Expiry Date
This is the day of the month that the membership will expire.
For example, Andrew purchases a Monthly plan on September 21.
- If the plan expires on Day of Signup: Andrew's expiry date is October 21.
- If the plan expires on First of Month: Andrew's expiry date is October 1.
- If the plan expires on Last of Month: Andrew's expiry date is September 30.
- Early Renewals
A member may renew up to 90 days before their expiry date. If a member renews before their membership has expired, their new membership is added after their original membership, so that members will always get the full amount of time that they have paid for.
For example, Janet purchases an Annual plan on June 1, 2015, which is set to expire on June 1, 2016. Her organization sends her a reminder email alerting her that her membership will expire, and Janet renews her plan right away, on May 17. Her new expiry date is June 1, 2017 - not May 17, 2017.
Past Due renewals
If a member's plan has already expired when they log in to renew, they are considered a Past Due renewal. The expiry date for a Past Due renewal will depend on what policy your plan uses, and when the member renews their membership.
- '1 year from the date renewed': the member's new expiry date will be calculated based on 1 year from the date that they complete payment on their new membership term.
- '1 year from past membership...': if the member renewed within a certain time after their last expiry date, their new expiry will be calculated as though they had renewed on their previous expiry date. If they renew after this period, their new expiry date will be calculated based on 1 year from the day they renew. This option is most commonly used by organizations who provide off-line benefits, whose members may still be using member benefits during the time that they are without a plan.
Why are my members expiring at different times of the day?
You may notice that if all of your members are set to expire on a specific day, their statuses may not change to "Expired" all at the same time. This is because a member's expiry date is directly correlated with the time of day that they started the membership.