How do I submit a feature request?

SilkStart is an all-in-one membership management software, and we're always adding new features to help you deliver more value to your members. We're shaped by what association administrators need and use to efficiently manage a growing database of members. Be sure to subscribe to our emails to be updated about new releases!

We appreciate all feedback and suggestions that we receive, and prioritize feature requests based on a number of factors. This article is written to promote transparency and clearly outline how we handle feature requests. 

How do I submit a feature request?

You are welcome to share product feedback and suggestions by completing our feature request form! You can click on the link, or use the Request Feature button on your admin panel.

Please note: 

• We do not provide definite ETAs for feature requests or publish long term roadmaps at this time.
• We do not implement features based solely on their popularity - we take a number of factors into consideration.

What happens when I submit a feature request? 

Submitting your ideas through this form means they are sent directly to our Product Team for review against our roadmap, current priorities, and interest from other clients.

As a reminder, we’re unable to guarantee that we will respond to every feature request, or that every idea will be placed into our development queue, but we may contact you for additional details on your submission.

The more specifications and details we have, the easier it is for us to determine feasibility. It also means that we can suggest possible workarounds, or introduce you to an existing feature that will help achieve your goals! 

How does SilkStart prioritize feature requests?

We take into account a number of factors when deciding which feature requests to implement. This is a combination of feedback from our customers, our product and development teams, the availability of our own team's resources and how the feature fits in with our long-term product plans and strategy.

We do our best to select features based on the value they will add to the most SilkStart users possible. 

If you are interested in custom development of this feature, please let us know. 

If you have any additional questions, please feel free to reach out to our Support Team!