How can I archive/delete a member's account?

If you no longer want to keep members in your database you can archive/delete these members from appearing within the admin panel. These members will no longer be able to access their account and will have to go through the enrollment flow again.

1. Log in to your admin panel and navigate to Manage > People
2. Click the checkbox next to the name(s) of the user(s) you wish to delete. Delete multiple users at once by clicking several of them before continuing.
3. Click the red trash can icon near the top of the screen.
4. When the popup appears, confirm you want to delete the users by clicking 'Delete'.

Multi chapter note: Deleting a user in this way from any chapter will remove their account from the entire database. If you wish to simply move chapters, use the Manage Chapters function within a member's profile instead.

The same steps may be taken for deleting an Organization's account (under Manage > Organizations). Deleting an organization will NOT delete the accounts of the individual employees. Any employee that had a membership with the organization will no longer have a plan. They will have to signup for an individual plan or join another organization to have an active plan.

If you deleted a member by mistake, just send us a message indicating the name of the member you wish to recover.