How do I help members log into their accounts?

Each user in your SilkStart system has their own username (email address) and password. 

How to find a member's username:

1. Log into your SilkStart admin panel
2. Click on Manage > People
3. Search for the member by name using the search box in the top right-hand corner
4. When you find them in the database, click on the member's name to open their profile
5. Click on the Basic Info tab - the member's Email is their username:
   
   

How to find a member's password:

To keep your members' sensitive information secure, SilkStart does not ever display passwords. If a member cannot remember their password, an admin can send them a password reset email. This email includes a randomly generated password, and a link for them to set a new password of their choosing.

To send a password reset email:

1. Log into your SilkStart admin panel
2. Navigate to Manage > People
3. Search for the member by name
4. When you find them in the database, click on the member's name to open their profile
5. Click on the 'Reset Password' button in the row of buttons along the top of the profile
6. Click Reset Password in the pop-up window to confirm and send the member a new password

Note for multi-chapter organizations:

In a multi-chapter system, chapter administrators can only send a randomly generated new password. Administrators of the parent organization can also set a new password for a member. In single-organization SilkStart sites, all admins can set a new password for a member.