Create customized invoices for your members and more. Note: Freemium users are not currently able to customize their invoices.
Settings that allow you to customize your default invoices can be found from your admin panel, under Settings > Payment Settings > Invoicing Options.
Standard Due Dates
You may set default due dates for all invoices generated through SilkStart in the 'Default Membership Invoice Period' field under Settings > Payment Settings > Invoicing Options. If no default value is entered, an invoice's 'Due date' may be manually entered after the invoice has been created.
You may choose to include your logo on invoices generated from SilkStart. From the Admin panel, navigate to Settings > Payment Settings > Invoicing Options > Select 'Display logo on invoice'
By default, SilkStart begins numbering your invoices with 1. If your organization follows a different convention, or if you already have active invoices out to your members, you may choose to start at a different number. Note that invoice numbers must be numeric only - letters, hyphens, or other special characters cannot be used.
Multi-Chapter Invoice Numbers
To use separate invoice numbering sequences for your chapter networks, navigate to Settings > Payment Settings > Invoicing Options (on the apex network), and select the box for "Use separate invoicing numbers for each chapter".
This flag needs to be checked at the apex level only. Chapters will need to set a "Default Starting Number" (found in their own admin panel under Settings > Payment Settings > Invoicing Options). If this field is left blank, they will continue on the same sequence they are on now (with the next invoice being +1 from the previous invoice's number).
Note that this would mean that the same invoice number could potentially appear across multiple chapters, in case this would cause complications with accounting etc. This also won't adjust any numbers on existing invoices.
If your membership invoices generally need to include certain information, this can be added as a default invoice note. Individual invoices can be edited to include different text.
Note that default invoice notes will only appear on membership invoices.
Invoice terms appear at the bottom of every invoice by default. Individual invoices can be edited to contain different information.
Invoices can also be individually modified to include custom descriptions, terms, due dates, and notes. These options are managed individually for each invoice. To change these fields on an invoice, go to Manage > Invoices and click on the Edit icon next to the invoice number.
Invoices update automatically when they are edited. If you have already sent an invoice by email, changes that you make will be reflected on the file that they download from your SilkStart website. You do not need to resend an invoice every time that you modify it, however if you know that the client has downloaded an outdated version of their invoice to their computer, you may resend it by clicking on the invoice name, and then clicking Send.