How do I cancel a membership?

When do I need to cancel a membership?

If a member leaves your organization and wishes to terminate their membership, you should cancel the user's membership.

You do not need to cancel a membership if:

• A member is changing to a different membership plan - even if they already have a membership.
• A member has accidentally created two accounts.
• An admin accidentally added an extra membership term to a user's account.

How to cancel a membership

1. Log into your SilkStart admin panel.
2. Navigate to Manage > People, and search for the member's name. Open their profile.
3. Click on the Membership Info tab.
4. Click on Cancel Membership. You will be prompted to confirm this choice.
5. To undo a membership cancellation, click on Remove Cancellation. The member will now be listed as expired.

What happens when I cancel a membership

When you cancel a user's membership, a number of changes are made to their account:

• If they were an active member, their membership expiry date is changed to the date that the cancellation took place.
• The user's status is changed from 'Active' to 'Cancelled'.
• The user will no longer be able to access parts of your site that are restricted to members only.
• The user will not receive invoices or reminder emails from SilkStart.