This article outlines the various notifications that may be sent from your SilkStart website, either to members or admins. Click on the links below to jump to your desired topic:
| New Membership | Recipient | Subject | Can be Configured | Can be Disabled | Admin Preferences | Notes |
| New Member Join | Admin | {user_name} just joined {network_name} | Yes | Yes | Yes | |
| New User Sign Up | User | Welcome to {network_name} | Yes | Yes | N/A | |
| Membership Purchase | User | Your {plan_name} plan in {network_name} | Yes | Yes | N/A | Custom message may be added within the settings of each plan |
| Welcome | User | Welcome to {network_name} | Yes | Yes | N/A | Custom message may be added when sending Welcome |
| New User Sign Up | Admin | {user_name} just registered with {network_name} | Yes | Yes | Yes | |
| Membership Purchase | Admin | {user_name} just chose the plan {plan_name} | Yes | Yes | Yes | |
| Join with a special plan | User | {network.name} Plans Email Confirmation | No | No | N/A | When purchasing an Individual plan with special email domain |
| Membership Renewal | Recipient | Subject | Can be Configured | Can be Disabled | Admin Preferences | Notes |
| Membership Renewal | Admin | {user_name} just renewed the plan {plan_name} | Yes | Yes | Yes | |
| Membership Renewal | User | Renewal of {plan_name} plan in {network_name} | Yes | Yes | N/A | |
| Auto Renewal Reminder | User | Automatic Renewal Reminder | Yes | Yes | N/A | |
| Auto Renewal Success | User | Receipt for Invoice {invoice_number} | No | No | N/A | |
| Auto Renewal Failure | User | Unable to process renewal payment for {member_name} because {reason} | No | No | N/A | |
| Outstanding Renewal Invoice | User | Payment Due for {invoice_number} | No | No | N/A | |
| Auto Renewal Cancellation | Admin | Subscription cancelled due to failed renewal payment | No | No | N/A | For networks using Stipe, Worldline/Bambora, and Authorize.net |
| Groups | Recipient | Subject | Can be Configured | Can be Disabled | Admin Preferences | Notes |
| Group Item Posted | Group Member | New {item_posted_type}: {item_posted_title}, Posted to {group_name}. | Yes | Yes | May be disabled per network, or per individual | |
| Someone left a group | Group Leader | [{network_name}] {user_name} has just left the {group_term} {group_name} | No | Yes (per group leader) | Group Leader Preferences | |
| Someone joined a group | Group Leader | [{network_name}] {user_name} just joined the {group_term} {group_name} | No | Yes (per group leader) | Group Leader Preferences | |
| Someone wants to join a group | Group Leader | [{network_name}] {user_name} wants to join the {group_term} {group_name} | No | Yes (per group leader) | Group Leader Preferences | |
| Someone was invited to your group | Group Leader | [{network_name}] {inviter.name} has invited {invitee} to your {group_term} {group_name} | No | Yes (per group leader) | Group Leader Preferences | |
| You are invited to a group | User | {inviter.full_name} has invited you to {group.name} | Yes (when sending) | No | N/A | Custom content may be added to notification each time it is sent |
| Jobs | Recipient | Subject | Can be Configured | Can be Disabled | Admin Preferences |
| Job Submitted | Admin | New Job Submitted for Approval | Yes | Yes | Yes |
| Job Paid and Submitted | User | Your Job Posting Receipt | Yes | Yes | N/A |
| Job Expired/Closed | User | Job Posting ({job_name}) Expired/Closed | No | No | N/A |
| Job Removed | User | Job Posting ({job_name}) Removed by Administrator | No | No | N/A |
| Job Approved | User | Job Posting ({job_name}) Approved | No | No | N/A |
| Job Revisions Requested | User | Job Posting ({job_name}) - Revisions Requested | No | No | N/A |
| Donations | Recipient | Subject | Can be Configured | Can be Disabled | Admin Preferences |
| New Donation Made | User | Thank You For Your Donation | Yes | Yes | N/A |
| New Donation Made | Admin | A Donation was Made | Yes | Yes | Yes |
| Recurring Donation Payment Made | User | Thank you for your Continued Support | Yes | Yes | N/A |
| Events | Recipient | Subject | Can be Configured | Can be Disabled | Admin Preferences | Notes |
| New Event Attendee | Admin | {user_name} Has Purchased Ticket(s) For: {event_name} | Yes | Yes | Yes (and for $0 tix) | Notifications for $0 ticket purchases may be disabled under Settings > Apps > Events |
| New Attendee | Attendee | Thanks for registering for {event_name} | Yes | Yes | N/A | |
| Event Invoice Paid | Admin | Invoice {invoice_number} has been paid | Yes | Yes | Yes | Under "Invoice Payment" notifications in Automated Emails |
| Event Reminder | Attendee | Don't forget! {event_name} is on {event_date} | Yes | Yes | N/A | |
| Event registration receipt | Purchaser | [{network_name}] Your Event Registration Receipt | No | No | N/A | |
| You've been invited to an event | Invitee | {inviter.full_name} has invited you to {event_name} | Yes (when sending) | N/A | N/A | Custom content may be added to notification each time invite is sent |
| New Event Posted | User | [{network_name}] {admin_name} posted the following event:{event_name} | No | Yes | N/A | Can be suppressed under Settings > Apps > Events |
| Event Invoice ready to be paid | User | [{network_name}] -{event_name} - Tickets | No | No | N/A |
| Account | Recipient | Subject | Can be Configured | Can be Disabled | Admin Preferences |
| You reset your password | User | Your password has been reset | No | No | N/A |
| You requested a password reset | User | You have requested a password reset | No | No | N/A |
| Companies | Recipient | Subject | Can be Configured | Can be Disabled | Admin Preferences | Notes |
| Join Company Declined | User | Your request to join {company_name} was declined | Yes | Yes | N/A | |
| Join Company Approved | User | Your request to join {company_name} was approved | Yes | Yes | N/A | |
| Company Plan Cap Met | Company Admin | {company_name} has reached the maximum number of employees for their plan | Yes | Yes | N/A | |
| Join Company Request | User | {user_name} just requested to join {company_name} | Yes | Yes | N/A | |
| Join Company Request | Company Admin | {user_name} just requested to join {company_name} | Yes | Yes | N/A | |
| Admin Join Company Request | Admin | {user_name} just requested to join {company_name} | Yes | Yes | Yes | |
| Added to Company | User | Welcome to {company_name} on {network_name} | Yes | Yes | N/A | |
| Join under company's umbrella membership | User | {network.name} Sign Up | No | No | N/A | When signing up using company email address |
| Added to Company | User | Welcome to {company_name} on {network_name} | Yes | Yes | N/A |
| Payments | Recipient | Subject | Can be Configured | Can be Disabled | Admin Preferences | Notes |
| Purchase Receipt | Purchaser | Purchase Receipt | Yes | Yes | N/A |
Only as a result of manual admin payments |
| Invoice (ready to be paid) | Purchaser | {network_name} - {invoice.description} | No | No | N/A | When an invoice is ready to be paid for - includes link to download and pay invoice |
| Invoice Payments | Recipient | Subject | Can be Configured | Can be Disabled | Admin Preferences |
| Other Invoice Paid | Admin | Invoice {invoice_number} has been paid | Yes | Yes | Yes |
| Event Invoice Paid | Admin | Invoice {invoice_number} has been paid | Yes | Yes | Yes |
| Membership Invoice Paid | Admin | Invoice {invoice_number} has been paid | Yes | Yes | Yes |
| Job Invoice Paid | Admin | Invoice {invoice_number} has been paid | Yes | Yes | Yes |
| Expiry Reminders* | Recipient | Subject | Can be Configured | Can be Disabled | Admin Preferences | Notes | When Reminder Sent |
| One Week Prior | User | Membership renewal reminder at {network_name} | Yes | Yes | N/A | May be configured per-plan, or as a default reminder | 1 week before plan expires |
| Grace Period | User | Membership expired at {network_name}, you can still renew | Yes | Yes | N/A | May be configured per-plan, or as a default reminder | 3 days after plan expires |
| Lapsed | User | Membership lapsed at {network_name}, you can still renew | Yes | Yes | N/A | May be configured per-plan, or as a default reminder | 1 month after plan expires |
| One Month Prior | User | Membership renewal reminder at {network_name} | Yes | Yes | N/A | May be configured per-plan, or as a default reminder | 1 month before plan expires |
| Day Of | User | Membership renewal due today at {network_name} | Yes | Yes | N/A | May be configured per-plan, or as a default reminder | On the day plan expires |
*The above is a representation of the default expiry reminders. To learn more about customizing your renewal reminder, see this article. If renewal reminders are customized, then the customized renewal reminders will be sent instead of these defaults.
| Articles | Recipient | Subject | Can be Configured | Can be Disabled | Admin Preferences | Notes |
| New Article Posted | Admin | [{network_name}] {article_title} | No | Yes (in personal preferences) | No | Admins with "Notify me about: Everything posted" selected will be notified |
| New Article Posted | User | [{network_name}] {article_title} | No | Yes (see Notes) | No | *Will be sent to user if their personal preferences allow notifications about "Everything Posted", and your account manager has enabled most notifications |
| Article Commented | User | {comment_user_name} Commented on: {article_title} | No | No | No | Will be sent to article author and anyone involved in the discussion (ie. has previously left a comment) |
| Following/Messages | Recipient | Subject | Can be Configured | Can be Disabled | Admin Preferences |
| Someone's following you | User | {user_name} is now following you on {network_name} | No | No | N/A |
| You've got a message (from another member) | User | [{network_name}] {sender_name}: {message_subject} | No | No | N/A |
| You've got a message (from a logged-out user) | User | [{network_name}](Message) {sender_name}: {message_subject} | No | No | N/A |
| Contact Form | Recipient | Subject | Can be Configured | Can be Disabled | Admin Preferences | Notes |
| Contact Form Success | User | Thank you for contacting {network_name} | No | No | N/A | Will be sent to the Contact Form email configured in your settings |
| Contact Form Result | Contact form email | [{network_name}] (Contact Form) {subject} | No | No | N/A |
|
| Subscribe Form Widget | Recipient | Subject | Can be Configured | Can be Disabled | Admin Preferences | Notes |
| Email address confirmation | Subscriber | Confirm your email address | No | No | N/A |
Sent to the user after entering their information in your Subscribe Form Widget |
Group Items
- Group Members will receive notifications about items posted in their groups if "Posts in groups I belong to" is checked in their personal notification preferences.
- Members will receive a notification about a comment on an item if it is their item, or if they have commented on it previously.
| Discussions | Recipient | Subject | Can be Configured | Can be Disabled | Admin Preferences | Notes |
| Discussion created | Group Member | New Discussion:{discussion_title}, Posted to {group_name} | No | No | N/A | |
| Discussion Commented | Group Member | {comment_user_name} Commented on: {discussion_title} | Yes | Yes | N/A | Only if you are the author, or are following the discussion |
| Image | Recipient | Subject | Can be Configured | Can be Disabled | Admin Preferences | Notes |
| Image Posted | Group Member | New Image:{image_title}, Posted to {group_name} | No | No | N/A | |
| Image Commented | Group Member | {comment_user_name} Commented on: {image_title} | Yes | Yes | N/A | Only if you posted the item, or are following it |
| Poll | Recipient | Subject | Can be Configured | Can be Disabled | Admin Preferences | Notes |
| Poll Posted | Group Member | New Poll:{poll_title}, Posted to {group_name} | No | No | N/A | |
| Poll Commented | Group Member | {comment_user_name} Commented on: {poll_title} | Yes | Yes | N/A |
Only if you posted the item, or are following it |
| Link | Recipient | Subject | Can be Configured | Can be Disabled | Admin Preferences | Notes |
| Link Posted | Group Member | New Link:{link_title}, Posted to {group_name} | No | No | N/A | |
| Link Commented | Group Member | {comment_user_name} Commented on: {link_title} | Yes | Yes | N/A | Only if you posted the item, or are following it |
| Video | Recipient | Subject | Can be Configured | Can be Disabled | Admin Preferences | Notes |
| Video Posted | Group Member | New Video:{video_title}, Posted to {group_name} | No | No | N/A | |
| Video Commented | Group Member | {comment_user_name} Commented on: {video_title} | Yes | Yes | N/A | Only if you posted the item, or are following it |
Comments
0 comments
Please sign in to leave a comment.